Effective Date: 11/27/2024
At SmartFix Vet Solutions, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
General Data Protection Regulation (GDPR)
Smartfix Vet Solutions has implemented measures that meet the principles of data protection by design and data protection by default. Additionally, we have verified that our vendors and partners comply with the GDPR. If you have a GDPR question or concern about this privacy policy, please email us at;
What does this privacy policy cover?
This privacy policy describes the privacy practices of Smartfix Vet Solutions websites. Note that “websites” include, but is not limited to, web-based services such as any Smartfix Vet Solutions client portal, company marketing portal, live chat and messaging, etc. This privacy policy also applies to Smartfix Vet Solutions marketing and advertising practices.
What information does Smartfix Vet Solutions collect about me?
At SmartFix Vet Solutions, we are committed to protecting your privacy. This section outlines the types of information we collect from you when you interact with our services, website, or applications.
Personal Information:
We may collect personal information that identifies you or could be used to identify you, including but not limited to:
Contact Information: Name, email address, phone number, veterinary practice details (if applicable), and physical address.
Account Information: Username, password, and other account details necessary to access our online portal or services.
Payment Information: Credit/debit card details, billing address, and other payment-related information when you make a purchase or subscribe to services.
Animal Information:
To provide our veterinary solutions effectively, we may collect information related to the animals under your care, including:
Animal Details: Name, breed, species, age, weight, medical history, and other health-related data necessary to provide our services.Treatment Information: Records of treatments, prescriptions, vaccinations, and procedures performed by you or our affiliated veterinarians.
Technical Information:
When you visit our website or use our digital platforms, we automatically collect certain technical data, including:
IP Address: Your device's IP address, which may be used to help diagnose problems with our server, administer our website, and improve user experience.
Device Information: Type of device, operating system, browser version, screen resolution, and other technical specifications.
Usage Data: Information about how you interact with our website, services, or mobile applications, including pages viewed, time spent, and features used. This data may be collected via cookies, analytics tools, or similar technologies.
Communication and Feedback:
We may collect information from you through your interactions with us, such as:
Customer Support Requests: Any information you provide when contacting our customer support team, including queries, feedback, and correspondence.
Surveys and Reviews: Responses to surveys, feedback forms, or reviews related to our products and services.
Third-Party Sources:
We may receive information about you from third-party sources, including:
Affiliated Veterinary Marketing Practices: We may receive your contact and animal details from other veterinary marketing agencies if you are referred to us for additional services.
Social Media and Public Platforms: If you engage with us on social media or other public platforms, we may collect publicly available information or data you provide through those channels.
Cookies and Tracking Technologies:
To enhance your experience and improve our website and services, we use cookies and similar tracking technologies. These allow us to collect information such as:
Preferences: Language preferences, region, and other settings.
Analytics: User behavior, traffic patterns, and interaction with our website or app.
Advertising: Data related to targeted advertising campaigns, which helps us serve relevant content.
You can control cookie settings through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our website or services.
How does Smartfix Vet Solutions use the information it collects about me?
Smartfix Vet Solutions uses the information we collect about you in several ways, such as:
Providing you with the Smartfix Vet Solutions websites for which you have registered, as well as any services, support, or information you have requested. Better understanding of how our websites are being used so we can improve them and engage and retain users. Diagnosing problems in our websites. Tailoring a website or Smartfix Vet Solutions ad to your likely interests. Sending you business messages such as those related to payments or the expiration of your service. Sending you information about Smartfix Vet Solutions, special offers, and similar information. Conducting market research about our customers, their interests, and the effectiveness of our marketing campaignsReducing fraud and protecting you as well as Smartfix Vet Solutions.
What are cookies and how does Smartfix Vet Solutions use them?
As with most websites, Smartfix Vet Solutions uses cookies and similar technologies to make our websites work as well as to learn more about our users and their likely interests.
Smartfix Vet Solutions websites may also use cookies and similar technologies from other companies that allow us to gather additional information to measure and improve the effectiveness of Smartfix Vet Solutions services.
Does Smartfix Vet Solutions share my personal information?
Smartfix Vet Solutions works with companies that help us run our business. These companies provide services such as delivering customer support, processing credit card payments, and sending emails on our behalf. In some cases, these companies have access to some of your personal information to provide services to you on our behalf. They are not permitted to use your information for their own purposes.
Smartfix Vet Solutions may also share your personal information:
When you agreed to the sharing. With our resellers and other sales partners if you are a business customer and agreed to receive Smartfix Vet Solutions marketing communications. Note that we do not share personal information about consumers with third parties for their own marketing purposes unless the consumer agrees to that sharing. When we are required to provide information in response to a subpoena, court order, or other applicable law or legal process. When we have a good faith belief that the disclosure is necessary to prevent or respond to fraud, defend our websites against attacks, or protect the property and safety of Smartfix Vet Solutions, our customers and users, or the public. If we merge with or are acquired by another company, sell a Smartfix Vet Solutions website or business unit, or if all or a substantial portion of our assets are acquired by another company. In those cases, your information will likely be one of the assets that is transferred
We may share or publish aggregate information that doesn’t specifically identify you, such as statistical information about visitors to our websites or statistical information about how customers use Smartfix Vet Solutions services.
Is my personal information secure?
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.
Where does Smartfix Vet Solutions store my personal information?
Your personal information and files are stored on Smartfix Vet Solutions servers and the servers of companies we hire to provide services to us.
How can I review or update my personal information or close my Smartfix Vet Solutions user account?
Under the law of some countries, you may have the right to access the information Smartfix Vet Solutions holds about you, correct mistakes in that information, and delete personal information that we no longer have business reasons for retaining.
If you are a Smartfix Vet Solutions client you can request that we remove your email address from our marketing database, deactivate your Smartfix Vet Solutions user account, or provide you a copy of your personal information, please email your request to
Please note that we need to retain certain information about you for legal and internal business reasons, such as fraud prevention. We will retain your personal information for as long as necessary to provide you with the websites and apps you are eligible to use with your Smartfix Vet Solutions user account and as needed to comply with our legal obligations and enforce our agreements.
If you are a visitor of a Smartfix Vet Solutions client website, please contact the property directly for a personal information request.
Will Smartfix Vet Solutions market to me?
Smartfix Vet Solutions and companies we hire to help us market our websites on our behalf may use your information to provide you with information and offers related to Smartfix Vet Solutions. We give you choices regarding our marketing practices.
Will this privacy policy change?
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected personal information from a child under 13, please contact us immediately so that we can take appropriate action.
Questions:
Who can I contact with questions or concerns?
For any questions regarding this Privacy Policy or to exercise your rights, please contact us at:
SmartFix Vet Solutions
Email: [email protected]
Phone: 503-773-6587
This policy ensures transparency regarding how SmartFix Vet Solutions handles personal data while complying with applicable privacy laws.